Arrival and departure

The rooms may be occupied from 2:00 p.m. onwards. Rooms are to be vacated by 11:00 a.m. or 12:00 a.m. with the approval of the reception (10:00 a.m. in the case of the Montana apartments). Arrival must be before 9:00 p.m. Without travel cancellation insurance, we charge 80% of the booked arrangement price in case of later arrival or premature departure.

Vouchers

If you are in receipt of several vouchers or other reductions, the one to the highest value will be accredited to you.

Reservations and confirmation of booking

The only basis of the contract are the details and descriptions of the conditions in the price list that is valid on the day of booking. With your written reservation you enter into a binding contract with us. The reservation is binding after our written confirmation.

Travel cancellation insurance

€ 4.00 per day per full paying guest. € 2.00 per day per guest paying a reduced price. This policy covers all cancellation charges in case of accident, illness or death of the insured person, of his/ her children, brothers and sisters, parents or grand-parents before the beginning of the holiday or during the stay at the Alpenrose Hotel. The premium must be paid within 7 days after conclusion of the contract of accommodation to one of the accounts detailed below.

Cancellations

Room cancellations are only valid in written form. Up to 3 months prior to the arrival there are no cancellation charges. Until at least one month before the agreed day of arrival we charge 40% of the price of the booked arrangement. From 1 month before the beginning of the holiday or in the case of premature departure we charge 80% of the booked arrangement price. We advise you to take out a travel insurance policy that covers cancellation charges.

Tourism tax

This tax is rendered directly by us to the Tourism Association and to the local authority. It amounts to € 1.40 per person per night for all guests over the age of 14. The services provided for within the tourism tax are listed on your guest card.

Deposits

After your written reservation we ask you to pay a deposit of € 250.00 to one of the bank accounts listed below.